At Caius Capture, your satisfaction is our priority. We want you to love your purchase, but if you’re not completely satisfied, our return and refund policy is here to help.
Return Eligibility
You may return most new, unopened items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be in their original condition and packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Items marked as final sale
- Used or damaged items
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] to request a return authorization. Please include your order number and the reason for your return.
- Receive Instructions: We will provide you with return instructions and a return authorization number.
- Package Your Return: Carefully package the item(s) you wish to return, including all original packaging, accessories, and documentation.
- Ship the Item: Use the return label provided (if applicable) to ship the item back to us. Please keep a copy of the tracking information for your records.
Refund Process
Once we receive and inspect your returned item, we will process your refund. You will receive a confirmation email once your refund has been issued. Please allow 3-5 business days for the refund to appear in your original payment method.
Exchange Policy
If you would like to exchange an item for a different size, color, or model, please follow the return process above. Once we receive your returned item, you can place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected]. We will work quickly to resolve the issue and arrange for a replacement or refund.
Questions?
If you have any questions about our return and refund policy, please don’t hesitate to reach out to us at [email protected].